Customer Consultation

1. Customer contact: The customer provides the motor company with information such as the model specifications, production date, factory number, and fault conditions of the motor through telephone, email, fax or online platform. At the same time, the customer needs to provide his own company name, address and contact information.

2. Clear demand: First, the buyer needs to clarify his demand for the motor, including the type of motor (such as AC motor, DC motor, etc.), power, voltage, speed, size, etc.

3. Information recording: The customer service staff records all the information provided by the customer in detail to ensure the accuracy and completeness of the information.

4. Problem analysis: After receiving the customer's inquiry, the customer service staff will immediately conduct a preliminary cause analysis of the motor failure.

5. Quick response: The customer service staff will provide the customer with a preliminary solution or response in a timely manner and clarify the subsequent processing steps.