Service Advantages

As an indispensable power equipment in industry and daily life, the service advantages of electric motors are directly related to customer satisfaction and trust. Our company is responsible to customers to ensure that the motor product services are effectively guaranteed and the promises are fulfilled.

1. Service advantages are core competitiveness

Customized solutions: We are well aware that the needs of each customer are unique, so we provide one-to-one customized motor solutions to ensure that the equipment performance is perfectly matched with the customer's application scenario.

Efficient response mechanism: Establish a rapid response system to provide customers with professional and timely responses and support in the shortest time, whether it is pre-sales consultation, installation and commissioning or after-sales maintenance.

Full life cycle management: From product design, production, delivery to use, maintenance and scrapping and recycling, implement quality management and service tracking throughout the life cycle to ensure that the motor is always in the best condition.

2. Specific actions to be responsible to customers

Transparent communication: Maintain open and transparent communication with customers to ensure information symmetry, so that customers can clearly understand the project progress, product quality and any factors that may affect their operations.

Strict quality control: follow the international quality management system standards, implement all-round quality control from raw material procurement to finished product delivery, and ensure that each motor meets or exceeds industry standards.

Professional training and guidance: provide customers with professional training on motor operation, maintenance and troubleshooting, enhance the professional capabilities of the customer team, and reduce the failure rate caused by improper operation.

3. Effective guarantee of product services

Warranty commitment: provide industry-leading warranty period, and promise free repair or replacement for any problems caused by manufacturing defects during the warranty period.

24h technical support: set up a 24-hour technical support hotline to provide technical answers and remote assistance to customers at any time, whether on holidays or at night.

Rapid supply of spare parts: establish sufficient spare parts inventory to ensure that the required accessories can be quickly provided in an emergency, shorten downtime, and ensure customer production continuity.

4. Guarantee mechanism for commitment fulfillment

Service satisfaction survey: conduct customer satisfaction surveys regularly, collect feedback, continuously optimize service processes and quality, and ensure that the promised service standards are continuously achieved.

Breach of contract compensation mechanism: For services that are not fulfilled on time due to our own reasons, a clear breach of contract compensation mechanism is established to reflect the importance and respect for customer commitments through practical actions.

Continuous improvement culture: Encourage innovative thinking, continuously optimize service processes, introduce new technologies and new methods, ensure that service advantages always lead the industry, and create greater value for customers.

Our company takes service as the core and customer as the center, and ensures the fulfillment of service commitments through a series of effective measures, aiming to establish a long-term and stable cooperative relationship and jointly promote the prosperity and development of both parties' businesses.